KILN is a strong advocate of structured creative process underlying a fast-paced front end of innovation cycle.
Why structure the creative process?
We’ve been asked on more than one occasion to prove the value of structured creative process. Many people, and their organizations, have misconceptions about what creativity is, let alone a structured way to use it. There is proof – there is significant research buried in academic tomes, and also a boatload of anecdotal evidence. Success stories abound, we’ll cite a few in this article – but let’s get back to the basic question, what’s the value? Even more basic, what is it?
CPS* is one powerful and proven framework for structured creative problem solving. Can CPS (or some of the other structured innovation processes like Design Thinking) really help our business? Is the investment of learning a structured creative process a waste of time?
It’s a question worth asking. Why would you pay for expensive training if you believe that creativity can't be structured? If you believe that you can't capture that lightning in a bottle, it would be hard to see the value of a structured creative process like CPS.
But you can capture that lightning in a bottle.
Capturing lightning in a bottle
Structured creative processes like CPS are how you put lightning in a bottle.
Innovation without an underlying creative process leaves it to individuals and teams to simply "be brilliant." That actually happens -- sometimes. People are so motivated and so smart they come up with new products and services because they have great ideas and they figure out a way to make them real. And, I've seen many start-ups and big companies fail miserably to innovate consistently -- companies like BlackBerry, or Kodak.
How does a company like BlackBerry with a lot going for it, including money and talent, not innovate? My answer, there is a flawed foundation under their innovation efforts. We can argue about why BlackBerry failed. In my view one analysis is that their innovation efforts were mis-focused because they were working on the wrong problem. They did not understand the market well enough to see it was consumers driving the market, not business customers. All the best ideas in the world are for naught if they are answering the wrong question. Structured creativity helps you answer the right question.
There are certainly a lot of people out there who believe that creativity can't be taught. It's a very common (if wrong-headed) belief -- that you either are creative or you're not, and that creative ideas are like lighting bolts from the sky. A famous Hollywood actress that I worked briefly with on a non-profit project, (we won't mention names here) rolled her eyes when I said that creativity can be taught. She said directly, "I don't believe that". Well, if my entire identity was tied up in having a special creative gift, I too might reject the notion of structured creativity too!
We get that creativity is a mysterious thing and that there is a magical quality to it when it happens. We've all had Aha! moments haven't we? Wow does it feel good when they arrive. It's also incredibly defeating when they don't arrive, especially when you really need a good idea.
Surpassing organic creativity
KILN has been steeped in the work of Sid Parnes, PhD, Alex Osborn, and others who’ve spent years defining and researching creativity. Without knowledge of this it would be easy to understand why you might feel there is nothing you could do to improve. When ideas don’t come, we grow anxious and fearful. We can tell you this, fear and anxiety is not the best mindset for having creative ideas. Thankfully, because we’ve learned CPS and other structured creative tools and techniques there is something you can do to improve. Everyone has creative capacity, even if you're not artistic, or brilliant. Focusing that capacity is what structured creativity is all about.
Do you want more "Aha!" moments? Do you want more problems solved more efficiently?
Do you want to leverage your own brain power -- and the brains of everyone on your team? Whether they think they're creative or not? That's what a structured process like CPS is for. Creative magic can be channeled, you do have the ability to "call up" creativity when you need it. Awareness of, and use of, a structured process will get you there.
Here's why we think so. Creativity, the creative process, whether structured or "organic" -- shares these phases:
1. Challenge exploration
2. Idea generation
3. Action planning/taking
When someone, or a group, exercises their creativity, they are going to step into each of those three phases -- whether it's done in a structured way, or not. In my experience most people, and teams, go straight to idea generation first. Some say that brainstorming doesn't work, and usually, when challenges are not well understood, brainstorming is indeed a complete waste of time. I've also seen teams "get into action" with the thinnest sliver of a solution, only to find they needed a better idea. This is why structured creative process makes so much sense for business -- you avoid the false starts and wasted time an organic process inevitably results in. You also get everybody pulling in the same direction.
If you, or your group, is confronted with a complex challenge you have a choice. You can either muddle through the challenge by hopping between exploration, ideation, and action in any old order and with different people in different thinking modes, in other words, chaos, or, you can be more deliberate. If you are more deliberate it doesn't mean you are stifling spontaneous thinking. It only means that when you ask your mind for spontaneous ideas, you've already done your homework and understand what you want spontaneous ideas for. That's the value of thorough exploration and problem framing before you do ideation.
There are other benefits of using a structured creative problem solving process which we will outline here:
- A common language for talking about challenges
- A growing awareness within a team of who's good at exploration, ideation or action
- A reduction in fear and anxiety around a troublesome challenge
- Growth of team confidence in collaboration and problem-solving
Of course you can get to great solutions by organic creative process (including arguing, endless debate, and unconscious chaos) but as a business leaders ourselves, we'd prefer our teams solve problems efficiently, with more innovation, and with less conflict. CPS is something that can be learned in an immersive training in as short a time as one day.
We’d call that a good investment.
*CPS is an acronym standing for Creative Problem Solving. It's also known as the Osborn-Parnes model of Creative Problem Solving. My book, Jack's Notebook, is a business novel that demonstrates the usage of CPS in a fast paced story. Published in 2007, Jack's Notebook appears on business course syllabuses worldwide.
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